FAQ - All your digital planner questions
1. What is a digital planner?
A digital planner is a digital version of a traditional diary or planner. Designed to be used on a tablet or computer, it allows you to plan your days, organise your goals and track your progress in an interactive, customisable format.
2. Do I need a specific application to use it?
Yes, you will need a note-taking application such as GoodNotes, Notability or Noteshelf. These applications allow you to take full advantage of interactive features such as hyperlinks and handwriting.
3. Can I use the digital planner without a tablet?
Of course you can! Our planners are compatible with computers and smartphones and can be opened in any PDF application. However, for the best experience, we recommend using a tablet with a stylus.
4. Can I personalise my digital planner?
Yes, one of the great things about a digital planner is that you can customise it. You can add notes, delete pages or rearrange sections to suit your needs. It adapts perfectly to your needs and lifestyle.
5. How do I buy a digital planner?
Go to the 'Products' page, select the planner you want and proceed to checkout. Once your purchase has been confirmed, you will receive a link to download your planner immediately.
6. Are the planners available in different languages?
Yes, our planners are available in English and French. You can choose your preferred language at the time of purchase.
7. Can I use my digital planner year after year?
Of course you can! Digital planners are designed to be reusable. All you need to do is duplicate the pages or create new pages in your application. Please note: the link you receive to download the planner can be used up to 3 times, unless otherwise stated in the product description.
8. Do digital planners work with all digital pens?
Yes, our planners are compatible with most tablets and digital pens such as the Apple Pencil, Samsung S Pen and similar accessories.
9. Do you offer bespoke planners?
We don't offer bespoke planners yet, but our collections are designed to meet a variety of needs, from everyday life to specific goals such as fitness.
10. Can I get a refund if I'm not satisfied?
As this is a digital product, we do not offer refunds once the file has been downloaded. We recommend that you check your basket carefully before confirming your purchase. Please note that each planner page is detailed in the product description so that you can make an informed choice. However, if you encounter a technical problem, please do not hesitate to contact us and we will find a solution.
11. Are the planners suitable for all levels of organisation?
Yes, whether you're a beginner or an experienced planner, our intuitive and flexible designs adapt to your needs and pace. However, our easy-to-use digital planners are particularly suited to people who are just starting out and want a planner that focuses on their essential needs.
12. What payment methods do you accept?
We accept payment via
- American Pay
- Apple Pay
- Credit Card
- MasterCard
- Visa
- PayPal
- Shop Pay
All payments are secure to give you peace of mind when shopping.
13. Can I pay in instalments?
We do not currently offer instalment payments. However, fast payment options such as Apple Pay, Shop Pay and PayPal make it a smooth and convenient experience.
14. Are transactions secure?
Yes, all transactions carried out on our site are protected by advanced encryption systems (SSL). Your information remains confidential and secure at every stage of your purchase.
If you have any further questions, our team will be happy to help. Feel free to contact us at any time using our form or email address 😊.